Shipping Policy
At NorthOrca, we want your order experience to be clear from checkout to delivery.
Order Processing
Orders are generally processed within 1–2 business days before shipment. Actual processing time may vary by product, order volume, fulfillment location, holidays, and other operational factors. Processing time is separate from transit time. We do not treat a processing estimate as a guaranteed dispatch date unless we explicitly state otherwise for a specific order.
Free Shipping on Eligible Orders $50 or more
Free shipping is automatically applied to eligible orders with a merchandise subtotal $50 or more where the offer is available. Qualifying destinations and delivery options are shown at checkout, and no discount code is required. Any shipping charges that apply are shown before payment.
Delivery Estimates
Delivery time varies by destination and the shipping option available at checkout. Any delivery estimate shown is not a guarantee and can be affected by destination, carrier operations, customs, weather, peak periods, or other circumstances outside our control.
International Availability
NorthOrca serves customers in multiple countries. Available destinations and delivery options are determined at checkout based on the shipping address. If no delivery option is offered for an address, shipping is not currently available to that destination.
Tracking
When tracking is available, it will be sent to the email address used at checkout after your order has been dispatched. Tracking may take a short time to begin showing movement after the carrier receives the shipment.
Multiple Packages
Items in the same order may occasionally arrive in separate packages. If this happens, you may receive more than one tracking update.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as quickly as possible. Address changes cannot be guaranteed once fulfillment has begun.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the customer’s responsibility.
Carrier Delays or Lost Packages
If tracking appears unusual or a package may be lost, contact us with your order number so we can review the shipment and help determine the appropriate next step.
Returns
Do not send a return to the address shown on the original shipping label unless NorthOrca specifically instructs you to do so. Approved returns receive separate return instructions and the correct return address for that order.
Questions
If you have a shipping question, contact NorthOrca with your order number and we will be happy to help.
Contact NorthOrca Before Sending a Return
Before requesting a voluntary cancellation or return, please contact NorthOrca at northorcashop@gmail.com with your order number. For returns, we will provide the correct return address and instructions for your specific order. Do not send an item to the address on its original shipping label, our contact address, or a supplier without our return instructions. For cancellations, contact us within the 15-minute voluntary cancellation window. This contact process does not restrict your ability to exercise mandatory legal cancellation or withdrawal rights, including through any legally required cancellation method, and we will not delay statutory deadlines by withholding a return address.