Returns & Refunds

We want you to feel confident shopping with NorthOrca. NorthOrca accepts eligible voluntary return requests within 14 days of delivery. This voluntary period does not restrict longer mandatory statutory withdrawal, cancellation, return or refund rights where applicable.

Start With NorthOrca

Please contact us before sending anything back. Do not send a return to our business/contact address or to any address shown on a shipping label unless NorthOrca has specifically authorized that address for your return.

If a return is approved, we will provide the correct return instructions and return destination for that specific order. The return destination may vary depending on the product, fulfillment location, and available return facility, and may be a fulfillment-partner warehouse.

Return Eligibility

For voluntary returns under our store policy, please keep the item in its received condition and include original packaging, accessories, manuals, and components where reasonably possible. Proof of purchase may be required. These conditions do not restrict statutory withdrawal, defect-related, or other mandatory consumer rights.

Change-of-Mind Returns

For approved change-of-mind returns, the customer is responsible for return shipping costs unless we state otherwise or applicable law requires otherwise. Refunds of original shipping charges, including standard delivery charges where required for statutory withdrawals, will be handled in accordance with applicable law.

Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible if your item arrives damaged, defective, incomplete, or incorrect. For shipping damage or a wrong item, contacting us promptly helps us investigate and resolve the issue faster. This request for prompt notice does not limit any mandatory rights you may have under applicable law.

Include your order number and clear photos or video of the item, packaging, shipping label, and the issue when useful. Please do not discard the product or packaging until we confirm the next step. If a return is required because we sent the wrong item or the item is confirmed damaged or defective, NorthOrca will cover the authorized return shipping cost where required by this policy or applicable law.

Refunds

For voluntary returns, we will notify you after the approved return is received and, where applicable, inspected. Statutory refund deadlines and permitted grounds for withholding reimbursement apply independently. Approved refunds are issued to the original payment method unless another method is required by law or agreed with you.

Order Changes & Cancellations

NorthOrca accepts voluntary cancellation requests submitted within 15 minutes of placing an order. After 15 minutes, voluntary cancellation under our store policy is unavailable. This does not affect any mandatory statutory cancellation or withdrawal rights under applicable law.

Non-Returnable Items

Certain items may be non-returnable where required for hygiene, safety, customization, perishability, or legal reasons. Any applicable restriction will be disclosed where relevant and does not override mandatory consumer rights.

Important

Our public business/contact address is not a default return address. For voluntary returns, obtain return instructions before shipping. Statutory rights and legally permitted cancellation methods remain unaffected.

This policy does not limit rights you may have under applicable consumer law.

Legal Rights

This store policy does not limit any mandatory cancellation, withdrawal, return, refund, or other consumer rights under applicable law. Customers in some destinations, including the EU and Israel, may have longer statutory cancellation or withdrawal periods.

Contact NorthOrca Before Sending a Return

Before requesting a voluntary cancellation or return, please contact NorthOrca at northorcashop@gmail.com with your order number. For returns, we will provide the correct return address and instructions for your specific order. Do not send an item to the address on its original shipping label, our contact address, or a supplier without our return instructions. For cancellations, contact us within the 15-minute voluntary cancellation window. This contact process does not restrict your ability to exercise mandatory legal cancellation or withdrawal rights, including through any legally required cancellation method, and we will not delay statutory deadlines by withholding a return address.