We're Here to Help

Questions about a product, an existing order, shipping, returns, or anything else? Contact NorthOrca and we will do our best to help.

Email Support

Email us at northorcashop@gmail.com. For questions about an existing purchase, please include your order number and the email address used at checkout.

For Damaged, Defective, Missing, or Incorrect Items

Include clear photos or video of the item, packaging, and shipping label when useful. Please keep the item and packaging until we confirm the next step.

Before Sending a Return

For voluntary returns, please contact us first so we can provide the correct return instructions. This process does not restrict any mandatory statutory cancellation, withdrawal, or return rights, or legally permitted methods of exercising them.

Our public business/contact address is not a default return address. The correct return destination can vary by product and fulfillment location. For voluntary returns, NorthOrca will provide the instructions and address for that specific return. We will also provide any return information required for statutory returns without undue delay. This may be a fulfillment-partner warehouse when available.

Do not send a parcel directly to a supplier, manufacturer, warehouse, the address shown on the original shipping label, or our business/contact address unless NorthOrca specifically instructs you to use that address for the approved return.

Thank you for choosing NorthOrca. We appreciate the opportunity to help.