Frequently Asked Questions
When will my order ship?
Processing time can vary by product, order volume, fulfillment location, and other operational factors. Shipping and delivery information available for your destination is shown at checkout where applicable. Any delivery estimate is an estimate rather than a guaranteed delivery date.
How does free shipping work?
Free shipping is automatically applied to eligible orders with a merchandise subtotal of $50 or more where the offer is available. Qualifying destinations and delivery options are shown at checkout. No code is required.
Will I receive tracking?
When tracking is available, it will be sent to the email address used at checkout after your order has been dispatched.
Can I change or cancel my order?
NorthOrca accepts voluntary cancellation requests submitted within 15 minutes of placing an order. After 15 minutes, voluntary cancellation under our store policy is unavailable. This does not affect any mandatory statutory cancellation or withdrawal rights under applicable law. Contact us promptly with your order number if you need help correcting an address.
What if my item arrives damaged or incorrect?
Please contact us as soon as reasonably possible with your order number and clear photos or video of the item, packaging, and shipping label when useful. Prompt notice helps us investigate faster and does not limit mandatory consumer rights.
How do returns work?
NorthOrca accepts eligible voluntary return requests within 14 days of delivery. This does not limit any longer statutory withdrawal or return period that applies to your purchase. Contact us before returning an item; approved returns receive order-specific instructions.
Where do I send a return?
There is no single public return address for every order. Do not send returns to our business/contact address, the address on the original parcel, or directly to a supplier unless NorthOrca specifically provides that address for your approved return.
Who pays for return shipping?
For approved change-of-mind returns, return shipping is generally the customer’s responsibility unless we state otherwise or applicable law requires otherwise. If a return is required because the item is confirmed damaged, defective, or incorrect, NorthOrca will cover authorized return shipping where required by our policy or applicable law.
Where does NorthOrca ship?
NorthOrca serves customers in multiple countries. The destinations and delivery options currently available for your location are shown during checkout.
How can I contact NorthOrca?
Use our Contact page and include your order number whenever your question relates to an existing purchase.
Legal Rights
This store policy does not limit any mandatory cancellation, withdrawal, return, refund, or other consumer rights under applicable law. Customers in some destinations, including the EU and Israel, may have longer statutory cancellation or withdrawal periods.
Contact NorthOrca Before Sending a Return
Before requesting a voluntary cancellation or return, please contact NorthOrca at northorcashop@gmail.com with your order number. For returns, we will provide the correct return address and instructions for your specific order. Do not send an item to the address on its original shipping label, our contact address, or a supplier without our return instructions. For cancellations, contact us within the 15-minute voluntary cancellation window. This contact process does not restrict your ability to exercise mandatory legal cancellation or withdrawal rights, including through any legally required cancellation method, and we will not delay statutory deadlines by withholding a return address.