Algemene voorwaarden

Terms of Service

Overview

This website is operated by NorthOrca. Throughout the site, the terms “we”, “us” and “our” refer to NorthOrca.

NorthOrca offers this website, including all information, tools, products and services available through the site, conditioned upon your acceptance of these Terms of Service and the policies referenced on the store.

By visiting our site, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service.

Online Store Terms

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You must not transmit malicious code, interfere with the operation of the store, or attempt to gain unauthorized access to any part of the website or related systems.

Product Information

We make reasonable efforts to display product descriptions, images, specifications, colors, availability, and prices accurately.

Minor differences may occur due to screen settings, manufacturing variations, product updates, packaging changes, or photography.

We may correct errors, inaccuracies, or omissions and update product information when reasonably necessary.

Orders

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, product unavailability, payment issues, or other circumstances that prevent us from completing the order.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

Prices and Payments

Prices may change without notice before an order is placed.

Applicable shipping charges, taxes, duties, or other amounts will be shown at checkout where required or otherwise governed by our Shipping Policy and applicable law.

Payments are processed through the payment methods made available at checkout.

Shipping

Shipping availability, charges, estimated delivery timing, tracking, customs, and delivery-related matters are governed by our Shipping Policy.

Delivery estimates are not guaranteed and may be affected by carriers, customs, weather, peak periods, and other circumstances outside our reasonable control.

Returns and Refunds

Returns, refunds, damaged or incorrect items, and cancellation requests are governed by our Return and Refund Policy.

Customers must contact NorthOrca before sending any return. The return address for an approved return may differ from the business address, contact address, or the address shown on the original shipping label.

Third-Party Services

Certain parts of the store may rely on third-party providers, including Shopify, payment processors, shipping carriers, analytics providers, and other service partners.

We are not responsible for matters controlled solely by a third-party service provider, except to the extent required by applicable law.

Intellectual Property

Content on this website, including text, branding, graphics, logos, product presentation, and site design, may be protected by intellectual property rights.

You may not reproduce, distribute, modify, or commercially exploit protected store content without permission where such permission is required.

Prohibited Uses

You may not use the site:

* for unlawful purposes;
* to violate applicable laws or regulations;
* to infringe intellectual property rights;
* to submit false or misleading information;
* to transmit harmful code;
* to collect personal information unlawfully;
* to interfere with the security or operation of the website.

Accuracy and Availability of Services

We do not guarantee that every product, feature, or service will remain available at all times.

We may modify, discontinue, or update parts of the store when reasonably necessary.

Disclaimer

To the maximum extent permitted by applicable law, the website and services are provided without warranties beyond those expressly stated or required by law.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited.

Limitation of Liability

To the maximum extent permitted by applicable law, NorthOrca will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website or services.

This limitation does not apply where liability cannot legally be excluded or limited.

Changes to These Terms

We may update these Terms of Service from time to time. The current version published on this page will apply from the date it is posted, subject to applicable law.

Governing Rights

These Terms do not limit any mandatory consumer rights that apply to you under the laws of your country or region.

Contact

If you have questions about these Terms of Service or an existing order, please use our Contact page.